Question 1

HOW DO I RETURN THE ITEM(S)?

Accepted Answer

We hope you are satisfied with your purchase but if you've changed your mind, we will happily provide an exchange of refund based on our policy below:
 
We offer an exchange or refund on unworn / unused condition items reutrned within 14 days of received of the purchase. Please post the item(s) back to us with the return form and tick one of the reasons listed on the return form.
 
Return address: 
Charcoal Fashion
La.Ke Trading Co.Ltd
Armadillo
Stanley Green Business Park
Cheadle Hulme
United Kingdom
SK8 6PT
 
We will only refund return postage costs for an exchange.
 
The item(s) must be returned in it's original packaging, in an unworn condition, we cannot offer an exchange or refend if the hangtags have been removed from the items.
 
We regret that due to the health and hygiene reasons, unless the item is faulty, we cannot offer an exchagne or refund on liquids, pierced jewellery items, underwear or swimwear (if the hygiene label has been removed ).

Question 2

WHAT IF A PRODUCT IS FAULTY?

Accepted Answer

In the unlikely event that you purchase an item from Charcoal Fashion and it's not up to your standards, or doesn't match the description, you can return it. Just post it back to us

Question 3

WHAT IF I RECEIVED A WRONG THE ITEM(S)?

Accepted Answer

We are very sorry you have received a wrong or faulty item in your order. 
Please return this to us for a full refund or exchange. 
We will cover the postage for refund or exchange if we posted the wrong item(s).

Question 4

WHEN WILL I RECEIVE MY REFUND?

Accepted Answer

Your refund will be processed within 7 working days after we received the returned item(s) and we are happy with the condition of the returned item(s).

FAQ

RETURN

HOW DO I RETURN THE ITEM(S)?

WHAT IF A PRODUCT IS FAULTY?

WHAT IF I RECEIVED A WRONG THE ITEM(S)?

WHEN WILL I RECEIVE MY REFUND?

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