We gladly accept returns, exchange and cancellations. If you are unhappy with any of your item(s) you can return them back to us.

​

You have 30 days from the date you receive your item(s) to return them to us using the returns form enclosed with your order. This applies to both full price and sale items. You must return your item(s) within 30 days from the date you received your order. 

 

If you request a cancellation, you must notify us within 24 hours of purchase.

 

We do not cover cost of return postage for orders. We will cover the postage of sending a replacement or exchange item(s).

​

Any claim for faulty or damaged items will need to be notified to us within 5 days following receipt of the order and returns must be received back with us within 14 days of receipt. 

​

If you request a cancellation you must notify us within 24 hours of purchase.

 

Returns must be received back with us within 30 days of delivery. Please ensure that the swing tags aren't removed from the item(s) and that the item(s) is in the same, unworn condition as when received in order for us to issue a refund for the full price of the item(s).

​

Pleasure ensure to complete the returns form enclosed with your order and post back to below address:

 

Charcoal Fashion / DG NEWS (Hermes Collection Point),

53 Dairy Ground Road

Bramhall

Stockport

Cheshire

SK7 2QW

​

For returns where the reason is a faulty garment or any damage caused by delivery, please email us with a description of and images showing the fault within 5 days after received your order. We will review the fault and advise before issuing a pre-paid returns label. Due to the high volume of customer emails, it can take our Customer Service Team up to 48 hours to reply. We will not be able to cover your postage cost if you choose to use your own courier or Post Office to return a faulty garment back to us.

​

​